Policies
  • The $50 consultation fee is nonrefundable but will be credited towards the total cost of a Sisterlocks™ package.
  • Consultations are required for all transfer clients.  Transfer client consultations are free of charge.  Acceptance of new clients will be determined same day.
  • Clients must make a nonrefundable deposit of $200 to secure an establishment (locking) appointment.  All monies will be applied to the total cost of the complete Sisterlocks™ package and the balance is due on the day of the locking session prior to the start of establishment.  (Cash or money order only for remaining balance)
  • Cancellations for new establishments are subject to a $200 cancellation fee.
  • Quoted price for Sisterlocks™ package is valid for 30 days.  After that time, hair will need to be re-measured.
  • If you will be more than 30 minutes late, you must call to confirm that your appointment can still be honored.
  • Excessive cancellations and/or tardiness can cause for the denial of services.
  • No call – No show will incur a $55 fee (1st occurrence), $55 fee + $55 deposit before a rescheduling (2nd occurrence), and after a 3rd occurrence there will be a refusal of future services.
  • If shampoo service is not scheduled, wash hair within 24 hours of your appointment. Unclean hair will result in denial of service. You will need to reschedule your appointment.
  • Same Day Cancellations will incur a $35 fee.
  • The retightening rate begins at the appointment start time. (Does not apply if late start is due to consultant)
  • The 1st follow-up (included in package) should be scheduled in 2-3 weeks.  Appointments scheduled after 4 weeks will be charged a retightening fee.